Culture Code
Creating a space where all feel welcomed is at the heart of our mission and culture. We will never stop working on it.
We invite our entire team, Member base, and Guests to agree to this pledge
As part of The Wing, I will strive to create an atmosphere that welcomes everyone. I pledge to treat everyone I encounter with respect—regardless of race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age. In turn, I will expect the same level of respect from my peers.
We commit to...
treating every Member of the community with dignity and respect.
We commit to...
actively examining unconscious bias and creating a space
that allows others to show up as fully themselves.
We commit to…
providing a peaceful work environment that is free of discrimination and harassment of any kind.
Should you encounter or observe challenges in our spaces:
1. Ask to speak to the General Manager or Shift Manager. Our space leaders are highly trained in conflict de-escalation.
2. Share the details of your concerns The more specific you can be, the better we can help you navigate the situation.
3. Our Space Leadership team will follow the reporting response protocol.
4. If further steps are needed, those steps will be shared by the General Manager.